FAQ

FAQ Are the bags really handmade? Yes. Every single one. Natalie makes them herself. No factory. No machine. Every stitch by hand. How long does shipping take? 5 to 7 business days. Free shipping worldwide on every order. What is your return policy? If your bag arrives damaged contact Natalie within 7 days with a photo and she will make it right. Can I request a custom bag? Yes. Send Natalie a message with your idea and she will bring it to life. How do I contact Natalie? Use the contact page. Natalie responds within 24 to 48 hours.